Become a Client






    Frequently Asked Questions

    We provide all our clients with a highly competitive contingency fee, regardless of the size or age, based on the volume of business you entrust to us.

    There are NO contracts, monthly minimums, or an annual term required to use our service. Instead, we EARN your business each and every day by working harder to collect your delinquent accounts.

    Based on client input, we report new and updated delinquent account information to Equifax, Experian, and TransUnion on a monthly basis.

    Accounts can be submitted via our website, sent electronically through secure email, and/or a FTP connection. We also accept accounts that are faxed or sent via standard USPS. When we receive accounts electronically, in either a standard CSV or a delimited file format, we can immediately place them into our system which ensures a faster turnaround.

    Client checks and statements are sent on the first day of each month. Your statement will come with an itemized remittance showing a breakdown of payments and account statuses.

    Clients can use a secure login to transmit payments using our online portal, email us the information, and/or call our office to talk with a live person. We actually answer our phones!

    Yes. We provide online access for our clients to securely login to view their accounts and, when needed, run hundreds of reports.

    We treat patients and consumers entrusted to our care with the same kindness and respect that we treat our clients.

    We help people manage their debt by negotiating payment plans and, if needed, finding them jobs! We send letters AND make calls before the accounts are eligible to credit report.

    The best kind – higher returns than what you are getting today! When our recovery results are compared side-by-side with our competitors, we never lose.

    Based in Columbus, Ohio, we are licensed to collect in every state, excluding: Maine, Massachusetts, Nebraska, Nevada, North Dakota, Wisconsin, and Wyoming.

    We are currently licensed and have clients in 40 states. Please call us for references located in your specific area.

    We will accept balances for as little as $5.00

    Yes. Every Choice Recovery employee must successfully complete their initial FDCPA and HIPAA training, as well as pass an annual compliance assessment. All FDCPA materials and testing are approved by the American Collectors Association. HIPAA training is provided by Healthcare Compliance Pros.

    Business Development Team

    John Olmstead brings over 30 years of successful sales and management experience in financial services. John’s responsibilities include revenue generation from current and new clients, the continued development of the sales team, marketing strategies, and generating operational efficiencies.

    John Olmstead

    Senior-VP, Business Development

    Jeff Thress – Vice President, Specialty MarketsJeff brings over a decade of experience in financial services, specifically in the healthcare sector. Working in contact centers early in his career, Jeff joined the Choice Recovery team as a sales consultant and has worked his way to Vice President of Specialty Markets.

    Jeff Thress

    VP of Sales, Specialty Markets

    Alicia has more than 10 years experience in collections. She worked her way up from the ground floor, first as a collection specialist,  Team Lead, and Director of Collections. She was responsible for the entire collection team at Choice Recovery and oversaw the day-to-day operations. Alicia has an insider’s perspective that every client can benefit from.

    Alicia Paley

    VP of Sales, Western Region

    Cindy has over three decades of collection industry experience and was one of 10 SME’s selected from four national collection agencies for a federal IRS RFP Project. Cindy received the Wells Fargo Financial ‘Distinguished Employed for 2000’ award and has successfully completed a national two-year research study of campus-based financial services.

    Cindy Schick

    VP of Sales, Higher Education

    Jerry Archambault is Vice President Sales, Business and Financial Services and brings 20 years of regional and national sales experience. Jerry possesses an award-winning history of achieving outstanding financial results, mitigating risk, and building strong teams while establishing excellent reputation and relationships with clients.

    Jerry Archambault

    VP Sales, Financial Markets

    Become a Client






      Frequently Asked Questions

      We provide all our clients with a highly competitive contingency fee, regardless of the size or age, based on the volume of business you entrust to us.

      There are NO contracts, monthly minimums, or an annual term required to use our service. Instead, we EARN your business each and every day by working harder to collect your delinquent accounts.

      Based on client input, we report new and updated delinquent account information to Equifax, Experian, and TransUnion on a monthly basis.

      Accounts can be submitted via our website, sent electronically through secure email, and/or a FTP connection. We also accept accounts that are faxed or sent via standard USPS. When we receive accounts electronically, in either a standard CSV or a delimited file format, we can immediately place them into our system which ensures a faster turnaround.

      Client checks and statements are sent on the first day of each month. Your statement will come with an itemized remittance showing a breakdown of payments and account statuses.

      Clients can use a secure login to transmit payments using our online portal, email us the information, and/or call our office to talk with a live person. We actually answer our phones!

      Yes. We provide online access for our clients to securely login to view their accounts and, when needed, run hundreds of reports.

      We treat patients and consumers entrusted to our care with the same kindness and respect that we treat our clients.

      We help people manage their debt by negotiating payment plans and, if needed, finding them jobs! We send letters AND make calls before the accounts are eligible to credit report.

      The best kind – higher returns than what you are getting today! When our recovery results are compared side-by-side with our competitors, we never lose.

      Based in Columbus, Ohio, we are licensed to collect in every state, excluding: Maine, Massachusetts, Nebraska, Nevada, North Dakota, Wisconsin, and Wyoming.

      We are currently licensed and have clients in 40 states. Please call us for references located in your specific area.

      We will accept balances for as little as $5.00

      Yes. Every Choice Recovery employee must successfully complete their initial FDCPA and HIPAA training, as well as pass an annual compliance assessment. All FDCPA materials and testing are approved by the American Collectors Association. HIPAA training is provided by Healthcare Compliance Pros.

      Business Development Team

      John Olmstead brings over 30 years of successful sales and management experience in financial services. John’s responsibilities include revenue generation from current and new clients, the continued development of the sales team, marketing strategies, and generating operational efficiencies.

      John Olmstead

      Senior-VP, Business Development

      Jeff Thress – Vice President, Specialty MarketsJeff brings over a decade of experience in financial services, specifically in the healthcare sector. Working in contact centers early in his career, Jeff joined the Choice Recovery team as a sales consultant and has worked his way to Vice President of Specialty Markets.

      Jeff Thress

      VP of Sales, Specialty Markets

      Alicia has more than 10 years experience in collections. She worked her way up from the ground floor, first as a collection specialist,  Team Lead, and Director of Collections. She was responsible for the entire collection team at Choice Recovery and oversaw the day-to-day operations. Alicia has an insider’s perspective that every client can benefit from.

      Alicia Paley

      VP of Sales, Western Region

      Cindy has over three decades of collection industry experience and was one of 10 SME’s selected from four national collection agencies for a federal IRS RFP Project. Cindy received the Wells Fargo Financial ‘Distinguished Employed for 2000’ award and has successfully completed a national two-year research study of campus-based financial services.

      Cindy Schick

      VP of Sales, Higher Education

      Jerry Archambault is Vice President Sales, Business and Financial Services and brings 20 years of regional and national sales experience. Jerry possesses an award-winning history of achieving outstanding financial results, mitigating risk, and building strong teams while establishing excellent reputation and relationships with clients.

      Jerry Archambault

      VP Sales, Financial Markets

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