Consumer Help Page

Payment Option

Online Payment

All Major Credit Cards, HSA & FSA Cards

Payment By Phone

Toll-Free: 866-300-5590
Monday through Friday:
8am to 8pm EST

Payment By Mail

Choice Recovery
1105 Schrock Road Suite 700
Columbus, Ohio 43229

We are a collection agency.

This is an attempt to collect a debt.
Any information obtained will be used for that purpose.
All payments made through this site will be posted to the
consumer’s account(s) within three business days.

The law limits how long a creditor has to bring suit. If your account is beyond the relevant statutory limitation period, you should be aware that a payment could restart the limitations period, depending on the state law that applies to your account. We cannot give legal advice, and you should consult your own legal counsel.


Unfortunately, we don’t have records or access to what the original creditor may have sent you. With your written request and signature, we will retrieve and fax, email, or mail you a statement.

If you no longer want to be contacted at work tell the Choice representative and your number will be immediately removed. Please note that other people in our database may have the same employer contact number listed on their account(s).

Accordion Content

We update consumer payments, returns, and delinquent accounts monthly. Most accounts are eligible to report to the credit bureaus after 30 days of placement with us.

[re]start is a department that connects our consumers to resources to help them find a new job. [re]start is a free service we offer to help consumers get back on their feet and out of debt.

1105 Schrock Road
Suite 700
Columbus, Ohio 43229

Local: 614-358-9900
Toll-Free: 800-559-9277

We can email you a receipt if you pay with a credit card. We can fax you a paid-in-full letter once the funds have been processed through your financial institution.

No. We can only assist consumers over the phone.

Call our office during normal business hours and request to speak with a supervisor.

Monday through Friday: 8am to 8pm EST

Career Development Platform

Choice Recovery is not your typical Collection Agency.
We help connect people to meaningful employment opportunities.
Feel free to ask one of our customer service representatives for complimentary access or sign up here.

Career Coaching

Schedule a call with a [re]start specialist. Explore professional growth opportunities, assessments, and explore opportunities in our hiring partner network..


‎‎Request introductions, accept invitations and connect with hiring managers on our platform. Take advantage of our network of hiring employers within your industry.

Personal Branding

Your online presence carries a lot of weight and employers are looking at your profile. 87% of recruiters use LinkedIn to check candidates — learn how to be one that stands out.

Crush the Interview

Elevate yourself and learn from some of the best entrepreneurs in the country. Improve your interviewing and career strategy skills in our robust Learning Center.