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Frequently Asked Questions

1550 Old Henderson Road
Suite S-100
Columbus, Ohio 43220
Mail a check or money order, with your account number, to the address at the bottom of this page. Need help? Call us at 800-559-9277 or locally at 614-358-9900 and we can assist you.
We can email you a receipt if you pay with a credit card. We can fax you a paid-in-full letter once the funds have been processed through your financial institution.
No. We can only assist consumers over the phone.
Call our office during normal business hours and request to speak with a supervisor.
Monday through Friday: 8am to 6pm EST
Saturday: 8am-12pm EST
Unfortunately, we don’t have records or access to what the original creditor may have sent you. With your written request and signature, we will retrieve and fax, email, or mail you a statement.
If you no longer want to be contacted at work tell the Choice representative and your number will be immediately removed. Please note that other people in our database may have the same employer contact number listed on their account(s).
Send us a filed police report immediately so we can investigate your concern as quickly as possible to determine the validity of the debt.
We update consumer payments, returns, and delinquent accounts monthly. Most accounts are eligible to report to the credit bureaus after 30 days of placement with us.
[re]start is a department that connects our consumers to resources to help them find a new job. [re]start is a free service we offer to help consumers get back on their feet and out of debt.

How To Make A Payment

We can help you take care of your past due balance quickly and easily:

Payment by Phone
Call us toll free at 800-559-9277 or locally at 614-358-9900 so we can assist you. Our consultants can accept payments over the phone.

Payment by Mail
Send your payment by check or money order to:

Choice Recovery
1550 Old Henderson Road
Suite 100
Columbus, OH  43220

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