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Frequently Asked Questions

1105 Schrock Road
Suite 700
Columbus, Ohio 43229

Local: 614-358-9900
Toll-Free: 800-559-9277

Pay online, mail a check or money order, with your account number included, to the address at the bottom of this page. Overpayments under $1.00 will not be refunded automatically.  Please call our office if you have any concerns. Call us at 866-300-5590 or locally at 614-358-7077 and we can assist you. 

We can email you a receipt if you pay with a credit card. We can fax you a paid-in-full letter once the funds have been processed through your financial institution.
No. We can only assist consumers over the phone.
Call our office during normal business hours and request to speak with a supervisor.

Monday through Friday: 8am to 8pm EST

Unfortunately, we don’t have records or access to what the original creditor may have sent you. With your written request and signature, we will retrieve and fax, email, or mail you a statement.
If you no longer want to be contacted at work tell the Choice representative and your number will be immediately removed. Please note that other people in our database may have the same employer contact number listed on their account(s).
Send us a filed police report immediately so we can investigate your concern as quickly as possible to determine the validity of the debt.
We update consumer payments, returns, and delinquent accounts monthly. Most accounts are eligible to report to the credit bureaus after 30 days of placement with us.
[re]start is a department that connects our consumers to resources to help them find a new job. [re]start is a free service we offer to help consumers get back on their feet and out of debt.

How To Make A Payment

We can help you take care of your past due balance quickly and easily:

Pay Online

Payment by Phone
Call us toll-free at 866-300-5590 or locally at 614-358-7077 so we can assist you. Our consultants can accept payments over the phone.

Payment by Mail
Send your payment by check or money order to:

Choice Recovery
1105 Schrock Road
Suite 700
Columbus, Ohio 43229
Local: 614-358-9900
Toll-Free: 800-559-9277

NMLS Number

We are dedicated to our clients and our craft

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We thrive on making Choice Recovery the industry’s most-awarded and trusted collection agency!

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Choice Recovery different from other agencies.

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