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    Frequently Asked Questions

    1105 Schrock Road
    Suite 700
    Columbus, Ohio 43229

    Local: 614-358-9900
    Toll-Free: 800-559-9277

    Pay online, mail a check or money order, with your account number included, to the address at the bottom of this page. Overpayments under $1.00 will not be refunded automatically.  Please call our office if you have any concerns. Call us at 866-300-5590 or locally at 614-358-7077 and we can assist you. 

    We can email you a receipt if you pay with a credit card. We can fax you a paid-in-full letter once the funds have been processed through your financial institution.
    No. We can only assist consumers over the phone.
    Call our office during normal business hours and request to speak with a supervisor.

    Monday through Friday: 8am to 8pm EST

    Unfortunately, we don’t have records or access to what the original creditor may have sent you. With your written request and signature, we will retrieve and fax, email, or mail you a statement.
    If you no longer want to be contacted at work tell the Choice representative and your number will be immediately removed. Please note that other people in our database may have the same employer contact number listed on their account(s).
    Send us a filed police report immediately so we can investigate your concern as quickly as possible to determine the validity of the debt.
    We update consumer payments, returns, and delinquent accounts monthly. Most accounts are eligible to report to the credit bureaus after 30 days of placement with us.
    [re]start is a department that connects our consumers to resources to help them find a new job. [re]start is a free service we offer to help consumers get back on their feet and out of debt.

    How To Make A Payment

    We can help you take care of your past due balance quickly and easily:

    Pay Online

    Payment by Phone
    Call us toll-free at 866-300-5590 or locally at 614-358-7077 so we can assist you. Our consultants can accept payments over the phone.

    Payment by Mail
    Send your payment by check or money order to:

    Choice Recovery
    1105 Schrock Road
    Suite 700
    Columbus, Ohio 43229
    Local: 614-358-9900
    Toll-Free: 800-559-9277

    NMLS Number

    We are dedicated to our clients and our craft

    Awards won

    We thrive on making Choice Recovery the industry’s most-awarded and trusted collection agency!

    Learn more about what makes
    Choice Recovery different from other agencies.

    Check out our eBook